Senzela Jade is a global company, registered with ASIC in Australia, and fully compliant with the Australian Consumer Law.
Your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) apply in addition to this policy.
If there is a minor defect that can be remedied, we will fix it within a reasonable time at no cost to you. Depending on the circumstances, we may:
- repair the product
- replace it with an identical item
- refund the purchase price
If there is a major defect or failure, we will address it in accordance with the Australian Consumer Law, including providing you with either a refund or a replacement, at your election, provided the product is returned to us at our cost.
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